Application Support Manager

Position Overview:

Application Support Manager

My client an insurance organisation in Bradford/Leeds is looking for an Application Support, Release & Change Manager. The primary responsibility is to ensure that the portfolio of applications are pro-actively and consistently managed, incidents are responded to in line with SLA’s and that appropriate levels of documentation and system processes are maintained.

Key skills:

• Minimum of 6 years’ experience working in the Release Management and/or IT Change Management areas.
• Technical IT background and practical experiences.
• Understanding of common IT processes and procedures.
• 2+ years strong project management skills with accountability for end-to-end delivery.
• Experience in governing both waterfall as well as Agile/DevOps project life cycles.
• Experience with Continuous Integration/Continuous Delivery (CI/CD).
• Experience with automation tools and strong ability to choose the best tools and solutions for the release management function.
• Knowledge of ITIL standards and best practices.
• Focused and initiative driven with an ability to build strong relationships with the broader IT team, and internal and external stakeholders.
• Ability to communicate clearly at all levels.
• Strong desire for continuous improvement and self-development.
• Strong understanding of the technical challenges faced by a global business, able to understand Application Support, IT RM & Change processes and risks in this business context.
• Strong understanding of how financial service organisations work, and how IT should be designed to support such operations.
• Insurance experience is preferred, though not mandatory